Job Title: IT Assistant
Department: Within the Practice Management Unit
Based: We have 3 main offices in High Wycombe, Marlow, and Amersham, with satellite offices in London and Silverstone. The role will be mainly based at our head office in High Wycombe, but will require regular travel to our other offices or sites and therefore a driving licence and own car are essential for the role.
Hours: 8.30am to 5.30pm Monday to Friday. Additional hours commensurate with deadlines, responsibilities and demands of the role will be expected as appropriate.
Qualifications and Training: Full driving licence as travel between offices essential.
Role:
The firm is seeking to recruit an IT Assistant to assist across the firm.
This is an exciting newly developed role to complement our existing team. The primary focus will be to assist with systems and the busy IT service desk for our 170 users.
- The ideal candidate will have a confident manner, good communication skills and some experience in an IT Support environment. Ability to troubleshoot common hardware/software issues is essential.
- Ability to ask appropriate questions to obtain relevant information to diagnose problems and discern what level of support is needed when a problem is presented.
- Need to become an advanced administrative user in specific law software packages
- Ability to meet deadlines and adapt to changing schedules.
- Ability to follow instructions and to work autonomously – but also able to recognise when there is a need to ask for help.
- Rapid response and resilience – able to maintain composure and a sense of humour in the face of a heavy workload and constant interruptions.
- Induction and training of all new employees.
- Assistance with new system implementation and office moves.
- Eye for continuous technological improvement.
- Excellent awareness of cyber essentials accreditation
- Generating and writing reports
Knowledge Management
- Assist in developing and maintaining resources on the firm’s intranet.
- Training documents
Wider Projects
- Contributing to the wider business effort, which will include participating in specific firm wide technological change initiatives and projects as required.
- Any other tasks that may be reasonably be required. Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location and services.
Skills and Experience
Essential:
- Highly Proficient in Windows 10/11 , Microsoft server versions, Hyper-V, MS Office versions, Active Directory and Networking
- Experience of a 1st or 2nd line role and able to set up workstations and take lots of calls dealing with 1st line enquiries around printer problems, unable to log in, etc.
- SQL language skills would be a benefit to this role or a keen interest to learn
- Experience of setting up users and working accurately to a list of tasks to complete onboarding and offboarding of users
- Experience of troubleshooting printers, scanners, PC’s, mobile phones and tablets
- Driven to self-motivate and keep up to date with developments in the field.
- Creates a positive impact with colleagues, peers, partners and clients and is able to demonstrate diplomacy, listening and influencing skills.
- Strong written and verbal communication skills.
- Team player who works collaboratively and who is proactive with a ‘can do attitude’.
- Demonstrates consistent excellent service delivery to internal clients.
Desired:
- Operational experience of Advanced P4W/Tikit
- Microsoft Azure or a similar cloud environment
- Office 365
- Cisco
- Powershell
- WordPress
- Power Automate
- Power BI
- NetDocuments
About us – Blaser Mills Law
Blaser Mills Law has grown substantially over the last five years, now employing over 140 staff, with a turnover of circa 12 million. We are a full service firm, with half of the turnover coming from the commercial side of our business.
We have created a modern, forward thinking, and responsible business, based on our Core Values. For more information, please see: https://staging.blasermills.co.uk/our-culture/our-core-values/
With an excellent remuneration package, benefits, holiday entitlement and working environment, this is an excellent opportunity not to be missed. It is possible that the role can be carried out flexibly, and we are very open to discussion.
Diversity, Inclusion, Social Mobility and Well-Being
At Blaser Mills Law, it is part of our DNA to attract the best people and create an outstanding working environment that people want to be a part of, and remain with, throughout their careers.
We are proud of the diversity within Blaser Mills Law, which has allowed us to create a firm full of brilliant, unique minds. Further information can be found at https://staging.blasermills.co.uk/our-culture/diversity-inclusion-and-social-mobility/
As a supportive and inclusive workplace, we encourage applications from all candidates with the right experience and qualifications. We are, of course, happy to discuss any reasonable adjustments that may be required. Please email HR@blasermills.co.uk or inform the partner when shortlisted for interview.
How to apply
If Blaser Mills Law sounds like the right fit for you, then please send your CV and a short cover letter to HR@blasermills.co.uk or for a confidential conversation, please call 0203 814 2020, asking for Clare O’Connor Ashworth. Alternatively please complete the form below.